Return Policy

At Play Level Peak, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we're here to help.

1. Eligibility for Returns

Only digital products (downloadable games) are eligible for returns. Physical products are not eligible for returns or refunds once delivered.

2. Return Conditions

• The request for a return must be made within 7 days of purchase.
• The game must be unused and in the same condition that you received it.
• You must provide a receipt or proof of purchase.

3. How to Initiate a Return

1. Contact our customer support team at [email protected] with your order details.
2. Provide a reason for the return and any relevant information.
3. Once your return is approved, we will process your refund to the original payment method within 14 days.

4. Refunds

Refunds will be processed using the same payment method that was used for the original purchase. Please note that it may take some time for the refund to appear in your account depending on your bank or payment provider.

5. Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Special promotional items
• Items purchased through third-party sellers

6. Changes to This Return Policy

We may update our Return Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

If you have any questions about our Return Policy, please contact us at [email protected].